Queen Olivia Pty Ltd

SAP Sales and Service Cloud

Digitise and integrate your sales and service processes and touchpoints to create seamless workflows throughout your sales, marketing and support functions. Besides building efficiencies within your business, you also get a holistic view of the customer journey while connecting with them in every step of the sales funnel.

The SAP Cloud CRM manages your leads, sales, and pipeline, while seamlessly integrating your marketing touchpoints. Not only a robust CRM, when combined with the SAP Service Cloud, the system can also be designed to include ticket management, billing or ordering systems, creating far better customer experiences.

A state-of-the-art system that ensures your people have the right information at the right time, supporting informed decision-making.

Key Benefits:

• Secure and reliable cloud platform manages your sales and service requirements;
• An end-to-end view of the customer journey through your sales funnel; and
• Real-time tracking and meaningful reporting that is beneficial to any organisation trying to track company performance and improve opportunities.

SAP Commerce Cloud

If your online business is critical to your organisation’s success, then the SAP Commerce Cloud’s cutting-edge, yet simple, platform can vastly improve efficiencies across each business process.

SAP will enable a smooth integration of your digital and physical touchpoints into an all-in-one system. The added benefit of real-time reporting allows you to view live transactions at any time, and a sophisticated cybersecurity layer keeps customer data safe and secure.

Key Benefits:

• Customisable off-the-shelf solution that has boundless design capabilities;
• Create process optimisations that result in cost efficiencies;
• Entirely scalable so that the system can grow as you need it to; and
• Better experiences for both your customers and your employees.

SAP S/4 Hana

When you need an Enterprise Resource Planning (ERP) system that can grow with your business, we prefer SAP S/4 Hana: one of the world’s best and secure ERP systems.

This omnichannel solution automates processes into a user-friendly dashboard allowing organisations to undertake real-time planning, execution and reporting based on real-time data.

Key Benefits:

• An omnichannel solution capable of integrating any number of databases, applications and devices;
• Live analytics giving you instant access to business insights;
• Built-in intelligent technologies including AI, machine learning and advanced analytics; and
• Future-friendly system that is completely scalable.